Why Kansas City hotels refer us
Guests show up asking for a mobility scooter for every reason you can imagine: a three-day convention at Bartle Hall, a Chiefs game weekend, a Plaza shopping trip with out-of-town family, a Worlds of Fun day, a multi-generation Nelson-Atkins visit, a Royals series in the park. Some guests reserve weeks ahead and just need a handoff. Others call your front desk at 9pm the night before a full day of events and ask where they can get one fast. Your concierge team handles a dozen of these conversations a month across the property.
We're the answer to that conversation. We operate a fleet of Pride Mobility and other major-brand scooters out of Leavenworth and serve the full Kansas City metro — Downtown, the Plaza, Crown Center, Overland Park, Lee's Summit, North KCMO, and the airport corridor. We answer our phone. We do same-day delivery across the metro when the schedule allows. And we bill the guest directly — no invoices hitting your accounting team, no rental charges on a folio, no guest-service refund loops if something goes sideways.
How a guest rental works at your property
- Guest reserves with us — online at kcmobilityscooterrentals.com, by phone to 913-775-1098, or after a referral from your concierge desk.
- We coordinate delivery with your bell stand. On the guest's arrival day, the scooter is dropped at your property's bell stand or guest storage area before check-in, labeled with the guest's name and arrival date. The bell captain hands it off at check-in like any other luggage item.
- The scooter stays on property. The guest rides to venues and back each day; the scooter charges overnight in the room or in your designated storage area. We never ask your team to operate, inspect, or take custody of the equipment — it belongs to the guest for the duration of their stay.
- We pick up at checkout. Same handoff, in reverse. Bell stand holds the scooter on departure morning; our driver collects it the same day.
Front desk receives a copy of the reservation confirmation so your team knows what to expect. Everything else is between us and the guest.
Hotels we already work with
We regularly deliver to the Loews Kansas City, the Westin Crown Center, the Sheraton at Crown Center, the Kansas City Marriott Downtown, the Hilton President, the Hilton KC Country Club Plaza, the Sheraton Overland Park at the Convention Center, the Embassy Suites at the Plaza, and Airbnb and VRBO properties across the metro. If your property isn't listed, it's because we haven't had a referral from you yet — not because we don't serve your corridor.
What we'd ask of your concierge team
Nothing formal. No contract to sign, no referral code to track, no commission structure to reconcile. Just know we exist and mention us when a guest needs one. If you'd like, we'll drop off a small stack of rack cards for the concierge desk — branded simply, with our phone number and reservation URL — so your team has something to hand to a guest rather than a Google search result.
We'll also do a walk-through with your guest services team if it's helpful. A 15-minute visit covers how our delivery coordination works, what to tell a guest who wants to book on the spot, what to do if a guest has a question about the scooter mid-stay, and how our hospitality positioning keeps your front desk out of medical-advice territory.